The URL address on the address bar of your internet browser begins with "https"; where the letter "s" at the end of "https" means 'secured'.
Look for the padlock symbol 
either in the address bar or the
status bar BUT not within the web page display area. Verify the security certificate by
clicking on the padlock image.
Always type the address of the Prime Bank's website in the address bar of your browser or access it from the list of favorites you have stored. Do not access bank website through a link in an email or through another website.
Avoid accessing Internet Banking site through untrusted computers.
Keep your User ID and Password confidential and do not disclose it to anybody. At no point will Prime Bank require you to confirm / share your User ID or Password.
Change your Password as soon as you receive it by logging into your Internet Banking account. Memorize your Password, do not write it down anywhere.
Do cross check your last login information available on Internet Banking upon every login to ascertain your last login and monitor any unauthorized logins.
When the transaction is complete, log out of internet banking and then close the browser. Do not directly close the browser.
Monitor your transactions regularly.
Any suspicious transactions should be immediately notified to customercare@primebank.co.ke or brought to the attention of your branch.
